We thank you so much for understanding that we are trying our best in these conditions and will work hard to get your orders out to you as quickly as possible.
Due to the current status of the world, we are forced to slow down or cancel some operations that help us stay in business until (but not limited to April 20). California residents were ordered to "Stay At Home" and this is affecting how we are able to get some product and ship some orders. While keeping this in mind, there may be a delay on your order or exchange.
Stay up to date by visiting https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx
There are no exchanges or returns for all SALE items!
There are NO RETURNS unless your item was received damaged.
Below is our normal exchange policy.
***WE DO NOT ACCEPT RETURNS***
Notice of exchanges must be done within five days of customer receiving merchandise. Once shipped, we do not accept returns.
If you want to exchange your purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
What qualifies as a damaged item?
- Product was stained when you received it
- Product was ripped when you received it (not after you put it on)
- Product zipper is not working
All items are checked for damage before they leave our warehouse. If you wear the product and it becomes damaged, we will consider this damage that was caused by the customer and an exchange will not be granted.
If the product is damaged while customer is trying on clothing, we will consider this damage caused by the customer and an exchange will not be granted.
If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We are only able to offer what is available on the website once we process your exchange. WE DO NOT HONOR REFUNDS FOR EXCHANGES.
You are responsible for purchasing a label to ship the items back to us. Once we receive your item at our warehouse, we will contact you with a code that you may apply on our website. This code will be the exact amount that you paid for the product/s that you are exchanging.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that they were received.
We require that all exchanges are sent within five days. If this is done later than the five day window, we will not honor the exchange and it will be declined by us.
Once received, it may take up to 4 business weeks to process your exchange.
Thank you for your patience and understanding.
AGAIN, AFTER AN EXCHANGE IS PROCESSED we will assign you a discount code that may be used with store credit. You will be able to use it to select your new choice and also pay for shipping to your desired address.
Since your payment plan was agreed upon Afterpay's policies and terms, we highly suggest contacting them about how they will go about your payment plan after an exchange.